From the very first meeting at our home to discuss the scope of the project, we were impressed with their professionalism and knowledge. Their quote was competitive with other area builders, and the materials Pennings used for the job were, in some cases, superior.
They were patient with us as we tweaked the design multiple times. We were delighted at the creativity and inspiration their architect provided to our project. Careful attention was paid to insuring the addition looked like it was part of the original design of the home, and it shows! The architect gave us multiple options to choose from, one of which even decreased the footprint without compromising design or our priorities, and actually reduced costs.
Through the process, we met all of the senior management at the company. Not only is everyone extremely competent, but also personally delightful. They are very customer focused, and are always looking to exceed expectations.
Our project manager has been phenomenal. From the very beginning, he shared the daily schedule with us so we knew exactly what to expect and prepare for. Changes were also communicated, and accommodations were made to be as non-intrusive as possible in our lives during construction. We were involved in every decision, whether small or large, and we had the freedom to make adjustments along the way. If any concerns arose with subcontractors, we only had to communicate with Pennings and any issues were handled immediately.
We chose to take on some of the work ourselves to reduce the overall cost of the project, and there were no objections. In fact, our project manager often provided advice to us or lent a hand when possible.
Pennings has been a delight to work with. From start to finish, it was an exceptionally positive experience and we are thrilled with the outcome.